Trolley'd Mobile Bars: Access and Inclusion Statement

At Trolley’d, we believe that everyone should be able to enjoy the experience of our mobile bar services, no matter their abilities or specific needs. Our mission is to provide accessible and inclusive services, ensuring that all guests, regardless of their physical, cognitive, cultural, or dietary requirements, feel welcome and accommodated. This statement outlines the steps we take to ensure that every aspect of our service reflects our commitment to accessibility and inclusivity.

1. Initial Consultation and Needs Assessment

We begin every engagement with a personalised consultation, where clients can inform us of any specific needs or accommodations required for their event. Our detailed needs assessment includes:

• Custom Consultations: Discuss with clients specific access, dietary, or cultural needs.
• Questionnaire: A thorough form designed to capture information about accessibility, dietary restrictions, and other requirements that might affect the event​

2. Physical Accessibility

We take proactive measures to ensure that our mobile bar setups and services are physically accessible to all guests:

• Accessible Setups: Our mobile bars are designed with accessibility in mind, including adjustable bar heights and compliant with ADA standards where required.
• Wheelchair Accessibility: We ensure that our setups are wheelchair-accessible, working with venues to provide ramps and accessible routes, as well as other essential facilities like accessible restrooms.
• Venue Coordination: We collaborate with event venues to ensure that all accessibility needs are met for the event location​.

3. Dietary Accommodations

At Trolley’d, we understand the importance of catering to diverse dietary needs. Our services include:

• Diverse Menu Options: We offer a wide variety of menu options, including vegan, gluten-free, nut-free, and other allergen-free choices​.
• Customised Menus: We work closely with clients to create bespoke menus that meet the dietary restrictions of their guests.
• Ingredient Transparency: Every dish and beverage we serve is clearly labelled with its ingredients, ensuring guests with allergies or dietary preferences can make informed choices​.

4. Cultural Sensitivity and Inclusivity

We respect the diverse cultural backgrounds of our clients and their guests by ensuring our services align with various cultural and religious practices:

• Cultural Sensitivity Training: Our staff undergo regular training to ensure they respect and are aware of cultural traditions and practices.
• Non-Alcoholic Options: For guests who abstain from alcohol, we offer a variety of non-alcoholic beverages, including mocktails crafted with the same care as our signature cocktails.
• Multilingual Support: We can provide multilingual staff or translation services to cater to non-English speaking guests when necessary.

5. Cognitive and Intellectual Accessibility

We strive to create an environment that is welcoming and comfortable for guests with cognitive or intellectual disabilities:

• Clear Communication: We use simple language and visual aids to communicate with guests who may require additional assistance​.
• Trained Staff: Our team is trained to be patient, understanding, and supportive, ensuring that all guests feel respected and valued during interactions.

6. Event Planning and Coordination

We assign a dedicated contact person to every event to ensure that all accommodations and special requirements are met:

• Detailed Event Planning: Every event plan includes all necessary accommodations, which are shared with relevant staff and vendors to ensure a seamless experience.
• Adaptable Equipment: We use adaptable equipment and tools to ensure all guests, regardless of their abilities, can comfortably enjoy our services.

7. Continuous Improvement

Our commitment to accessibility and inclusion is an ongoing process. We regularly evaluate and improve our services by:

• Post-Event Feedback: We actively seek feedback from clients and guests to better understand their experiences and identify areas for improvement.
• Regular Training: Our staff undergo continuous training to stay up-to-date with best practices in inclusivity and accessibility.

Legal and Regulatory Compliance

Trolley’d is committed to complying with all relevant Australian legal frameworks related to accessibility and inclusion:

• Disability Discrimination Act 1992: We ensure that our services comply with federal regulations concerning disability discrimination.
• NSW Disability Inclusion Act 2014: We align our operations with state regulations to ensure inclusive service delivery.

Conclusion

At Trolley’d, our goal is to create enjoyable, memorable, and accessible experiences for all guests. By prioritising inclusivity through our event setups, service delivery, and staff training, we ensure that all guests feel welcome and valued, regardless of their individual needs.

For more information or specific inquiries regarding accessibility or inclusion for your event, please feel free to reach out. We are committed to ensuring every guest can fully enjoy the Trolley’d experience.