Refund policy

Return Policy

At Trolleyd, we strive to provide you with top-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return any eligible items for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Return

  1. Contact Us: Before returning any item, please contact our customer support team at info@trolleyd.com. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

  2. Secure Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. Include your RA number on the outside of the package.

  3. Return Address: Please contact for return address.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability.

Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Gift cards
  • Customized or personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective items.

Questions and Assistance

If you have any questions about our return policy or need assistance with your return, please don't hesitate to contact our customer support team at info@trolleyd.com.

Thank you for shopping with Trolleyd!